Job Description
As a Customer Logistics Support Specialist, you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role – you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with transport, warehouse, and delivery teams.
What You’ll Do
• Provide customer support for shipment and delivery enquiries via phone, email, and chat
• Track parcels, investigate delivery issues, and coordinate resolutions with operational teams
• Manage customer cases, delivery amendments, and records while ensuring timely, professional service
Requirements
What You Bring
- Strong communication skills in English (B2) and German (C1)
- Customer-focused mindset with excellent communication skills
- Proacti...