Job Description
Start date: 11 May 2026.
Brief CSSR Job Description
- Work for a prestigious airline brand on various work streams.
- Assist passengers with pre‑ and post‑flight travel‑related queries in the customer relations department in German and English.
- Use airline reservation systems and handle voice calls in English and German; may include written correspondence.
- Receive fully paid product and systems training.
- Daily interactions with international passengers with queries and compliments.
- Meet specific key performance indicators and maintain client service levels.
- Work in a demanding, time‑sensitive call centre environment.
Requirements
- Native level fluency in German, including verbal and written skills (advanced level may be considered).
- Located in South Africa.
- Permanent residence permit or South African ID holder only.
- Excellent computer litera...