Job Description
Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives to join a renowned company in the automotive industry, working and living in beautiful Greece. This role is ideal for individuals who have a passion for automobiles and are enthusiastic about providing top-tier customer support to German-speaking clients.
Key Responsibilities
- Respond to customer inquiries related to automotive products, services, and technical support via phone, email, and chat in German.
- Assist customers with order processing, troubleshooting, and warranty information.
- Provide accurate and timely information about products, availability, and service options.
- Document all customer interactions in the CRM system to ensure accurate records.
- Collaborate with internal departments such as sales, logistics, and technical support to resolve customer issues.
- Stay updated on industry tren...