Job Description
Position: Customer Service & Sales Representative
Location: Lisbon, Portugal
Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
- Manage a personal queue of service tickets, pri...