Job Description
Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.
This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.
Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.
Key Responsibilities
- Handle customer inquiries via chat, phone, and email
- Support customers with account questions, product or service issues, technical situations, and general inquiries
- Document customer cases accurately and thoroughly
- Identify patterns, recurring issues, and potential risks
- Share market feedback and cust...