Job Description
About the Role
Were looking for German-speaking Customer Support Agents to join an international team representing one of the worlds most trusted financial brands. Youll be the voice of the companyassisting customers via phone, chat, and email, resolving inquiries with empathy and precision while maintaining the highest service standards.
Youll start your journey in frontline support, gaining a deep understanding of customer interactions. After about a month, youll gradually transition into back-office support, working closely with experienced colleagues and handling specialized service areas.
Your Responsibilities
Frontline Support (first month):
Handle customer inquiries via phone, chat, and email.
Record all interactions in the companys CRM system.
Provide clear and accurate information on card usage, benefits, and account details.
Backoffice Support (after training)...