Job Description
German-Speaking Customer Service Representative
uMhlanga, South Africa (On-site)
24/7 Rotational Shifts
Salary + benefits
Join a Dynamic International Team
An exciting opportunity awaits a fluent German speaker to become part of a thriving online retail support team based in Umhlanga. If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, this role is for you.
Your Role
As a Customer Service Representative, you'll be the voice of the brand—providing professional, friendly, and efficient support to customers across multiple channels. Your goal: resolve queries quickly while ensuring a seamless and positive customer journey.
What You'll Do
- Handle customer inquiries via phone, email, and live chat (in German)
- Assist with product details, order tracking, and issue resolution
- Accurately log all interactions in internal systems