Job Description
Mercier Consultancy MD is seeking a dedicated German Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who have a passion for health and fitness technology and are fluent in German. You will be responsible for providing high-quality support to German-speaking customers, ensuring they have a seamless experience with Fitbit products and services.
Key Responsibilities
- Deliver exceptional customer support to German-speaking users via phone, email, and chat related to Fitbit products.
- Assist customers with device setup, troubleshooting, synchronization, and product usage inquiries.
- Provide guidance on Fitbit app functions and health tracking features.
- Maintain accurate records of customer interactions and resolutions within the CRM system.
- Work collaboratively with technical teams to resolve complex issues requiring escalation.
- Stay updated on the lates...