Job Description
Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Player Support Specialist focused on Riot Games accounts, based in Sofia, Bulgaria. This role is ideal for individuals who are passionate about gaming and dedicated to providing outstanding support to the German-speaking player community. You will be the primary point of contact for players, addressing their inquiries and ensuring an excellent gaming experience.
Key Responsibilities
- Provide high-quality player support in German through various communication channels, including email and chat.
- Assist players with account management, technical issues, and game-related questions.
- Resolve player concerns efficiently to ensure customer satisfaction and retention.
- Document player interactions accurately to aid continuous improvement of support services.
- Collaborate with internal teams to relay player feedback and help enhance the gaming exper...