Job Description
Are you a fluent German speaker looking for an exciting opportunity to jumpstart your career in the travel industry? Mercier Consultancy Group is thrilled to announce an opening for a German Speaking Reservations Agent to support Booking.com's operations in the beautiful country of Greece! Join a vibrant and dynamic team dedicated to providing outstanding customer service and helping travelers create unforgettable experiences.
What You'll Do
- Be the go-to expert for German-speaking customers, assisting them with their accommodation bookings via phone, email, and chat.
- Offer clear, accurate, and helpful information about properties, rates, and Booking.com's policies.
- Handle booking modifications, cancellations, and special requests with efficiency and a personal touch.
- Resolve customer inquiries and challenges with professionalism and a can-do attitude.
- Keep thorough records of customer interactions and reservations using Booking....