Job Description
Mercier Consultancy Group is a fast-scaling international recruitment firm specializing in high-volume, multilingual hiring across Europe and beyond. The team delivers enterprise-grade talent solutions with a strong focus on speed, quality, and long-term retention, supporting businesses that rely on exceptional customer-facing talent.
In this role, you will help create a smooth and reliable reservation experience for German-speaking customers in the travel sector. This is an opportunity to contribute to service quality at every stage of the customer journey, supporting travelers with care, accuracy, and professionalism while working in a multilingual, fast-paced environment.
Responsibilities
- Handle inbound reservation inquiries from German-speaking customers across phone, email, and chat.
- Assist customers with booking changes, cancellations, and special accommodation requests.
- Provide accurate information on rates, availability, policies, and...