Job Description
Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.
Key Responsibilities
- Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat
- Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies
- Effectively manage and resolve customer complaints to maintain high satisfaction levels
- Document all customer interactions accurately in our CRM system to ensure comprehensive support
- Collaborate with logist...