Job Description
Mercier Consultancy MD is seeking German-Speaking Video Streaming Customer Experts to join our dynamic team in Greece. If you are passionate about video streaming services and providing exceptional customer support in German, this is the perfect opportunity for you. You will help ensure a seamless and enjoyable streaming experience for our German-speaking customers by resolving their inquiries and issues professionally and efficiently.
Key Responsibilities
- Deliver high-quality customer service in German via phone, email, and chat, addressing questions related to video streaming platforms.
- Support customers with account management, subscription plans, and basic technical troubleshooting.
- Maintain accurate records of customer interactions using CRM systems.
- Stay informed about new video streaming products, updates, and promotions to provide up-to-date support.
- Work closely with team members to improve service effectiveness an...