Job Description
HGS German Bilingual Agent
The German Bilingual Customer Service Representative is responsible for providing high-quality support to customers in both German and English. The role involves handling inquiries, resolving issues, and ensuring excellent customer satisfaction through various communication channels.
Responsibilities
English Responsibilities
- Handle customer inquiries via phone, email, and chat in German and English
- Provide accurate information about products and services
- Resolve customer complaints and issues efficiently
- Document customer interactions in company systems
- Maintain a high level of professionalism and courtesy
- Follow company policies and quality standards
- Meet performance targets (KPIs, CSAT, AHT, etc.)
- Escalate complex issues when necessary
- Assist with order processing, billing, or technical support
- Participate in trai...