Job Description
At SpeakIt, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland).
If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.
Responsibilities
- Handle high-volume inbound calls and emails related to flight bookings
- Assist customers with reservations, modifications, cancellations, and refunds
- Provide full customer journey support (pre-sale and post-sale)
- Promote and sell travel add-ons such as insurance, baggage, and parking
- Deliver high-quality service while managing customer inquiries and complaints professionally
- Maintain accurate records using CRM systems
- Collaborate with team members to ensure smooth operations and customer satisfaction
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