💼 Full-Time Position

German Travel Support Advisor - Sofia, Fully Paid Relocation

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Mercier Consultancy
📍 Düsseldorf, North Rhine-Westphalia, Germany
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Location
Düsseldorf, Germany
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Posted
May 26, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Mercier Consultancy is currently seeking a committed German Travel Support Advisor to join our growing team in Sofia, Bulgaria.

In the capacity of a German Travel Support Advisor, you will be entrusted with assisting German-speaking clients with their travel requirements, delivering exceptional customer service and support. Your responsibilities will include addressing travel-related inquiries, facilitating booking processes, and resolving any client issues to ensure a seamless and pleasant travel experience.

Responsibilities

  • Provide assistance to German-speaking clients across multiple communication channels, including phone, email, and chat
  • Support clients with travel reservations and furnish comprehensive travel information
  • Address and resolve client complaints, inquiries, and concerns promptly and professionally
  • Maintain precise records of client interactions and transactions
  • Collaborate effectively with internal teams to ...