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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Job Responsibilities
- Prioritize and assign support tickets to data center technicians and operators
- Manage the performance of a diverse team of data center operations professionals with varying skills across multiple locations
- Develop and maintain career paths for employees and update records in internal tools
- Recruit and train data center technicians to ensure appropriate staffing levels at all times
- Ensure effective and efficient day-to-day data center operations including queue management, 24/7 shift scheduling, and hardware logistics
- Develop or apply subject matter expertise across all aspects of data center operations
- Ensure all operational KPIs and metrics are being measured, tracked, and consistently met
- Inspire and guide continuous improvement in team processes, technology innovation, and automation
- Manage large-scale events including outages and serve as the primary call l...