Job Description
Key Responsibilities
- Handle phone and email enquiries from customers, intermediaries, and internal stakeholders
- Process and ensure timely receipting of payments across different payment modes
- Support billing, payment collections, reconciliations, and account allocations
- Investigate and resolve account-related enquiries and unreconciled transactions
- Assist with system enhancements, testing activities, and process improvement initiatives
- Maintain strong working relationships with internal and external stakeholders
- Support administrative and ad-hoc duties as assigned