Job Description
On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent. SD Solutions is a staffing company operating globally.
We’re looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients. This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product. You’ll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.
Responsibilities Customer Support & Ticket Management- Respond to and manage inbound client and recipient support tickets in a timely and professional manner. High level written professional communication is a must.
- Troubleshoot issues, provide clear solutions, and escalate when necessary.
- Maintain high responsiveness and follow-through until resolution. <...