Global Air Freight Customer Service Leader

WECRUIT PTE. LTD. in Singapore is looking for a skilled individual to lead and oversee its Customer Service team. The role involves managing compliance with SOPs and service KPIs while coordinating closely with import and export operations to assure timely shipments.

The successful candidate will engage in client interactions, support Sales with pricing, and manage expectations between customers and internal capabilities. This role also requires investigating service issues and preparing regular performance reports.