Global BPO Training Lead – Service Desk Excellence

A leading BPO training firm seeks an experienced BPO Training Manager in Quezon City. The manager will oversee and design comprehensive training programs, focusing on Service Desk accounts. Key responsibilities include managing end-to-end training for new hires, large-scale ramp-ups across regions, and representing training initiatives during client calls. Ideal candidates have 6-8 years of relevant experience, excellent communication skills, and a background in service desk training, along with a degree in any discipline.
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