Global Contact Centre Manager Fraud & Risk Ops

Teleperformance USA is seeking a dynamic Senior Manager to lead Fraud and Risk Operations in Petaling Jaya, Malaysia. This role involves managing the overall performance in accordance with SLAs, mentoring a diverse team, and driving process excellence. Candidates should have a Bachelor’s degree and a significant background in operations and people management. The position requires strong analytical skills, effective communication, and the ability to thrive in a fast-paced environment, ensuring client satisfaction and compliance.
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