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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Primary Responsibilities
- Lead ITSM initiatives by defining, governing and evolving service management processes to ensure a high-quality and customer-centric ITSM function.
- Provide functional leadership and guidance to teams across BusTech, enabling consistent adoption of ITSM practices and standards.
- Promote a culture of ownership, collaboration and continuous improvement through process excellence and knowledge sharing.
- Drive alignment and coordination across support teams to ensure effective end-to-end service delivery.
- Define and evolve the ITSM operating model aligned to industry best practices (e.g. ITIL®) and business priorities, ensuring an appropriate and pragmatic maturity roadmap agreed with key stakeholders.
- Establish and continuously enhance the ITSM framework, including processes, policies, documentation, KPIs, monitoring and performance analysis.
- Develop and deliver clear, actionable report...