Job Description
Job Responsibilities:
- Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
- Support during business hours and provide 24x7 on-call support.
- Provide Level 2 support on user queries/requirements and production issues raised - Event/Incident and problem management
- Investigate production issues, responding based on production defect severity SLAs.
- Manage and respond to users in a timely manner.
- Log incident tickets for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPIs.
- Ensure system availability as per respective agreed SLAs.
- Ensure daily end-of-day execution for supported applications completes successfully.
- Perform annual Disaster Recovery (DR) exercises for supported applications.
- Provide support to System Engineers on server-level patches/upg...