Job Description
About the Role
The Global Reservations Supervisor leads a team of reservation agents across North America, managing daily operations, scheduling, performance, and customer experience.
What Makes This Role Exciting
- Hybrid work: 3 days in office, 2 days remote
- Travel perks: Employee discounts on hotels and attractions
- Opportunity to build and shape a global contact center model
- Access to evolving platforms including Inntopia and AI-supported systems
- Career growth within a dynamic organization
Location & Travel Requirements
- Open to candidates based in Alberta, Canada
- Flexibility to work 3 days in office and 2 remote
- Must be able to travel to other Pursuit locations as needed
- Valid passport required for travel to the United States
What You’ll Do
Lead & Develop Your Team
- Coach, mentor, and support a team of Re...