Job Description
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit
Our Opening and Your Responsibilities
- Act as the single point of contact for employees regarding IT issues and queries via phone and ticketing channels.
- Provide 1st and 2nd level support to troubleshoot and resolve hardware and software problems, including Windows 10 and above, Microsoft Office 365, laptops, desktops, printers, mobile devices, and network connections.
- Handle IT support phone calls and tickets within defined SLA parameters.
- Log all service requests and phone calls in the Service Desk tool...