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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.
- Offer remote troubleshooting to service centers and customers worldwide.
- Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
- Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
- Develop training materials for internal teams and partners.
- Manage technical incidents from initial report through resolution, ensuring timely and effective solutions.
- Track recurring issues and contribute to solutions that prevent future problems.
- Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization.
- Collaborate with customer support teams to ensure clear communication and excelle...