Job Description
We're Hiring: Technical Customer Service Representative (Remote)
We partner with fast-growing e-commerce brands to deliver world-class customer support — and we're looking for a best-in‑class Technical Customer Service Representative to join our team. This is a senior‑level role for someone who takes full ownership of every ticket, holds themselves to a high standard, and is ready to grow with a winning team.
What You'll Do
- Provide technical support and troubleshooting across email, live chat, and data analysis
- Own ticket resolution end‑to‑end with accountability and urgency
- Monitor and clear daily backlogs to ensure all inquiries are resolved promptly
- Deliver clear, quality‑based responses that support customer success
- Escalate complex cases as needed while maintaining professionalism and strong product knowledge
What We're Looking For
- Minimum 1 year of hands‑on Gorgias expe...