Job Description
The Governance Manager is responsible for establishing, implementing, and overseeing governance frameworks for IT Managed Services. This role ensures compliance with ITIL ISO standards, HR policies, and contractual obligations while driving process improvements, risk mitigation, and operational efficiency. The Governance Manager will lead a cross‑functional team of HR specialists, ITIL process managers, ISO compliance officers, and contract analysts to ensure seamless service delivery and adherence to regulatory and business requirements.
Key Responsibilities
1. Governance & Compliance Management
- Develop, implement, and maintain IT governance frameworks aligned with ITIL, ISO 27001, ISO 20000, and other industry standards .
- Ensure compliance with legal, regulatory, and contractual obligations across IT services.
- Establish governance structures for risk management, security, and data pr...