Job Description
Key Responsibilities
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Backlog Accountability: Own and manage the customer and partner order backlog, ensuring timely delivery within agreed SLAs and business priorities. Monitor order and backlog management tools daily, proactively identifying delays and taking corrective actions. Provide accurate and timely backlog analysis and status reports to customers and account teams. Manage claims, exceptions, special requests, and customer change requests in line with agreed processes and policies.
Financial & Revenue Management: Ensure orders are correctly invoiced and closed in internal systems, triggering billing actions or providing justification where required. Minimize field inventory exposure through continuous review and escalation. Proactively manage and resolve financial disputes to minimize impact. Support revenue optimi...
¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.
Backlog Accountability: Own and manage the customer and partner order backlog, ensuring timely delivery within agreed SLAs and business priorities. Monitor order and backlog management tools daily, proactively identifying delays and taking corrective actions. Provide accurate and timely backlog analysis and status reports to customers and account teams. Manage claims, exceptions, special requests, and customer change requests in line with agreed processes and policies.
Financial & Revenue Management: Ensure orders are correctly invoiced and closed in internal systems, triggering billing actions or providing justification where required. Minimize field inventory exposure through continuous review and escalation. Proactively manage and resolve financial disputes to minimize impact. Support revenue optimi...