💼 Full-Time Position

Graduate Customer Support Analyst, Birmingham

🏢
Acturis Ltd
📍 birmingham, england, United-Kingdom
📍
Location
birmingham, United-Kingdom
📅
Posted
June 06, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities

  • Solve system and user issues while advising customers on functionality.
  • Help clients configure the platform to meet their needs and test new software releases.
  • Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.

Expectations

  • A transparent career structure, regular feedback, and 3 formal performance reviews annually.
  • Opportunities to lead projects, manage resources, and mentor junior team members.
  • Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.

Qualifications

  • Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
  • Are logical, analytical, organised, and quick to learn new concepts.
  • Communicate confidently and enjoy working in a collaborative team environment.

Actu...