Job Description
Job Responsibilities
- Process grant applications, disbursements, and claims accurately and in a timely manner
- Check and verify completeness of documents and supporting information
- Maintain proper records and ensure data accuracy in the system
- Follow up on missing or incomplete information from applicants when required
- Handle standard grant cases based on SOPs and guidelines
- Escalate complex or unusual cases to supervisor for review and decision
- Assist in resolving basic applicant queries related to submissions
- Support daily operational workflow and meet assigned KPIs/service standards
- Assist in identifying and reporting issues, errors, or processing delays
- Ensure tasks are completed within turnaround time
- Follow grant policies, SOPs, and internal contro...