Job Description
Mercier Consultancy MD is seeking a Greek Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This is a fantastic opportunity for Greek speakers to deliver outstanding customer service in a dynamic, multicultural environment and advance their career.
Key Responsibilities
- Provide excellent customer support and solutions to Greek-speaking clients via phone, email, and chat.
- Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Maintain accurate records of all customer interactions using CRM systems.
- Collaborate with internal teams to resolve complex customer concerns effectively.
- Stay updated on products, services, and company policies to provide accurate information.
- Contribute to continuous improvement of customer service processes and client experiences.
Requirements
- Fluency in Greek (speaki...