Job Description
Job Purpose
Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, Cell sites utilization in that particular Grid.
Job Responsibilities
Sales:
- Concentrate on revenue growth from 3G and 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/smartphone shops;
- To ensure quality of gross ads, 3G/4G gross add;
- To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid;
- Ensure that timely purchase orders are placed by franchises to ensure availability of stock at all times.
Customer Services:
- Handle end-to-end complaint management, CSI monitoring, quality assurance and customer experience management at franchise;
- Visibility: ...