Job Description
Roles & Responsibilities :
Ø Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders
Ø Personally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.
Ø Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.
Ø Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals.
Ø Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning
Ø Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
Ø Deployment and Strengthen the Quality Assurance Framework for the Business
Ø Taking care of Baselining, Capacity Pl...