Group Reservation Agent

Job Description

The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.

Key Responsibilities

• Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.
• Create, maintain, and update group room blocks in the hotel Property Management System (PMS).
• Ensure accuracy of contracted rates, room types, room blocks, cut‑off dates, deposits, billing instructions, and special requests.
• Process group rooming lists and issue confirmations in accordance with hotel standards, monitor group room block pick‑up and provide regular reports to the Sales and Re...