💼 Full-Time Position

Growth Enterprise Customer Success Manager, LATAMMexico City, Mexico - Customer Success - UB Customer Success

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Udemy
📍 Mexico City, Federal District, Mexico
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Location
Mexico City, Mexico
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Posted
June 28, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About this role

We are looking for a Customer Success Manager to partner with our small business customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

What you’ll be doing

  • Proactively own and manage the success of a portfolio of 30-50 accounts, $3.3M ARR.

  • Support customers by leveraging high touch interactions throughout the entire customer journey, across multiple customer contacts.

  • Facilitate deep and consistent engagement with Sales partners to identify and execute on account expansion strategies to hit retention and upsell targets. Strong emphasis on upselling.

  • Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across BoB.

  • Be able to support all UB products: Enterprise, UBPro, UBLA, International Collections.

  • 20% travel to facilitate in-person Partnership Planning Workshops, Executive Business R...