Job Description
We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers.
Responsibilities
- Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
- Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
- Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
- Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.
- Perform sch...