Job Description
Introduction
A leading telecommunications company is looking for a GSOC (Global Service Operation Centre) Client Service Delivery Agent who will be responsible for coordinating International Customer inquiries by phone or email and addressing these Customer complaints. This individual needs to possess strong communication skills, empathy, problem solving abilities and have the capacity to adapt to diverse situations while maintaining professionalism and patience. This is an office-based position, and the individual will be working shifts.
Duties & Responsibilities
- Collaborate with different stakeholders (Customers, Vendors, Employees) to ensure that customer needs are fulfilled effectively.
- Coordinate and follow up with all stakeholders to ensure resolutions within a set timeframe.
- Monitor a...