Job Description
Job Description
An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.
Primary Responsibilities:
- Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
- Adhere and promote IT policies and standards
- Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
- Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
- Comply to and execute SOX controls ...