Job Description
**What’s the Job?**
As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Guest Experience Supervisor.
**Your day-to-day**
+ Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
+ Accommodating general and unique requests.
+ Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
+ Provide information on hotel services and facilities.
+ Answer phones in a prompt and courteous manner.
+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
+ Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
+ Bachelor’s degree in hospitality or related field.
+ 2+ ...
As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Guest Experience Supervisor.
**Your day-to-day**
+ Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
+ Accommodating general and unique requests.
+ Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
+ Provide information on hotel services and facilities.
+ Answer phones in a prompt and courteous manner.
+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
+ Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
+ Bachelor’s degree in hospitality or related field.
+ 2+ ...