Job Description
Job Description
- Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
- Greet guests on arrival at the hotel and conduct check-in and registration procedures.
- Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
- Implement and maintain guest guest recognition program.
- Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
- Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
- Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
- Upsell all hotel rooms, spa, gallery and F&B outlets.
- Entertain guests when appropriate.
- Assist the cashiers with guest bil...