Job Description
Job Description Position Statement The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests' challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests. What will I be doing As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of hotel, providing a positive 'first impression' while guests walk-in to the hotel. Create a 'WOW' experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc. Serve as ...