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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- To be an ambassador of the Front Office and the hotel, in and outside the workplace.
- To provide a personal service to all guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests receive a warm welcome and that they enjoy their stay or visit, being offered the finest personal service.
- To personally greet and escort guests rather than pointing out directions.
- To ensure that the privacy of guests and the confidentiality of information is respected.
- To ensure uncompromising levels of cleanliness and maintenance of the workplace through own responsibility.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
- To call the Duty/Night Manager, FOM for advice in serious cases or if approval is required.
- To ensure proper use of telephone etiquette as per St. Regis standards. ...