Job Description
Position Summary
Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done—including processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area. The Guest Experience Expert makes transactions feel like part of the experience. All responsibilities also include ensuring a safe workplace by following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication. The role requires the Expert to be on their feet, moving around (standing, sitting, or walking) for extended periods and handling objects weighing up to 1...