Job Description
POSITION SUMMARY
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary:
- Assist travellers arriving and departing the hotel through the check in and departure process
- Handle general enquiries, and provide a friendly, genuine service with each traveller experience
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Support your front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
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