Job Description
Guest Experience Maker (GEM) - Six Senses The Palm Dubai
Hotel: SX - The Palm, Dubai (DXBDP), West Crescent, Palm Jumeirah, P.O. Box 60606
Responsibilities include the following:
- Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
- Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
- Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
- Diploma or equivalent and at least 2 years’ experience within a luxury hotel...