Job Description
Stunning Luxury 5 Star Lodge in the Sabi Sands is looking for a GUEST EXPERIENCE MANAGER
The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. Their role is responsible for shaping, delivering, and continuously refining a guest experience from pre-arrival to post-departure reflects our values, sense of place, and commitment to presence, warmth, and intuitive service. This is not a front office management role, but a leadership position that sits across departments to align people, spaces, guest experiences, and service moments into one coherent guest experience.
Core Criteria:
The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. Their role is responsible for shaping, delivering, and continuously refining a guest experience from pre-arrival to post-departure reflects our values, sense of place, and commitment to presence, warmth, and intuitive service. This is not a front office management role, but a leadership position that sits across departments to align people, spaces, guest experiences, and service moments into one coherent guest experience.
Core Criteria:
- 5–8 years experience in luxury hospitality or lodge/hotel environments
- Proven experience in guest relations or guest experience leadership/management.
- High emotional intelligence and strong interpersonal presence
- Comfortable leading through influence rather than hierarchy
- Exceptional writ...