Job Description
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our operations team you will establish quality and standards expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Operations team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies policies standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets
Qualifications
- Previous experience working in a hotel environment is necessary at a Supervisor or Management level
- A passion for interacting with people and a desire to go abo...