Job Description
Position Overview
Guest Experience Specialist - Front Office - Holiday Inn and Suites Dubai Festival City - Dubai, UAE. Holiday Inn and Suites Dubai Festival City is seeking a Guest Experience Specialist to deliver warm, efficient, and memorable front‑office service. The role focuses on guest interaction, check‑in operations, and problem resolution while ensuring every guest enjoys a brighter, stress‑free stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time
Key Responsibilities
- Welcome guests warmly and create a positive first impression
- Acknowledge IHG Rewards members and returning guests
- Manage bookings, upsell services, and provide stay‑enhancement recommendations
- Handle cash and credi...